BPI and Robinsons Bank merger frequently asked questions

The merger of BPI and Robinsons Bank allows customers of both banks to have better choices through a wide range of best-in-class and innovative products from the combined product portfolios of Robinsons Bank and BPI.  

The merger took effect on January 1, 2024.

With the merger, Robinsons Bank is now BPI.  

We will implement activities after the merger to integrate BPI and Robinsons Bank processes.  Activities after the merger will start on the first quarter of 2024, and we hope to complete these activities by the end of 2025.

Robinsons Bank clients will enjoy being backed by two of the largest and strongest conglomerates in the country - the Ayala Group and the Gokongwei Group. Robinsons Bank and BPI clients will have the opportunity to enjoy a wider suite of financial products and services, plus broader branch and ATM networks once the integration is completed.

Yes, your money will remain safe and secure, during and after the integration of Robinsons Bank processes with BPI.  We will continue to place high regard on protecting our depositors' money, and services to our clients will not be hampered throughout the process.

There are no immediate changes to your Robinsons Bank accounts. However, you will be notified and updated about the changes to your accounts as we integrate Robinsons Bank products and services with BPI.

For now, you may not directly transact with BPI for your Robinsons Bank accounts and transactions. We will officially communicate with you once your Robinsons Bank accounts are integrated into BPI and when you may start transacting with BPI.

For questions or concerns, you may reach Robinsons Bank Customer Care Center (C3) through their hotline at (+632) 8637-2273 or through their email at C3@robinsonsbank.com.ph.