Debit Cards frequently asked questions

While your Robinsons Bank account is not yet integrated with BPI, you can continue to use your Robinsons Bank debit card for your transactions. 

However, once your account is integrated with BPI, you will no longer be able to use your Robinsons Bank debit card. A new BPI debit card will be issued to you for your needs.

The notification that you will receive regarding the integration of your Robinsons Bank branch of account and bank account, through your registered contact information via email, or postal mail prior to the effective date of the change, will include the following instructions regarding your new BPI debit card: 

1)  Your Robinsons Bank debit card will be replaced with a new BPI debit card.

2) You may get your new BPI debit card at the branch address indicated in the notification to you.

3) You will need to bring and present to the branch at least one (1) valid photo and signature bearing government ID.

4) After you get your new BPI debit card, you will need to activate your card at any BPI branch ATM within 10 calendar days.

5) Your new BPI debit card can be used starting on the effective date that is indicated in your advisory. 

Your Robinsons Bank account cannot be linked to your existing BPI debit card.  Once your Robinsons Bank account is integrated and updated with a new BPI account number, you may link your new BPI account number to a single BPI debit card through any BPI branch.  

If your account has not yet been integrated with BPI, no action is necessary.  Your payments will continue to be debited from your existing Robinsons Bank debit card.

Once your Robinsons Bank account has been integrated with BPI and your new BPI debit card has been activated, you will need to immediately update your enrollments with merchants using your new BPI debit card to ensure continuous debiting or crediting to your new BPI account.

If your account has not yet been integrated with BPI, your existing Robinsons Bank Visa debit card can still be used for online payments.

Once your Robinsons Bank account has been integrated with BPI and your new BPI debit card has been activated, you will need to use your new BPI debit card for your online payments.  You can no longer use your Robinsons Bank Visa debit card.

The BPI Debit Card uses chip card technology, which is the global standard for secure card payments, ensuring that your every transaction is secure.

You will also have access to BPI Card Control in the BPI app where you can change card limits, enable, and disable features, and temporary and permanently block cards. Moreover, e-commerce transactions will require you to enable e-commerce access via Card Control and would be covered by One-Time PIN (OTP) on 3D Secure enabled merchants.