You may start transacting in any BPI branch once the integration of your Robinsons Bank account and branch of account is integrated with BPI. We will provide you with updates and information as to when you may start transacting in any BPI branch.
Branches
As a Robinsons Bank account holder, when can I start transacting in any BPI branch for my Robinsons Bank account?
Can I open a BPI account already at any Robinsons Bank branch since the merger has been announced?
For now, you may not open a BPI account at a Robinsons Bank branch which has not yet been integrated with BPI.
If you wish to open a BPI account while your Robinsons Bank branch has not yet been integrated with BPI, you may do so at the nearest BPI branch.
Can I still go to my Robinsons Bank branch?
At the moment, you may continue with your usual branch transactions at your Robinsons Bank branch of account. Rest assured that we will provide you with updates and information regarding changes to your Robinsons Bank branch of account.
Will there be Robinsons Bank branches that will be closed because of this merger?
As the integration process begins, we will conduct a review of our combined branch network as part of BPI’s branch banking strategies. This may result to reconfiguration of branch assignments in view of rising costs of maintaining the Bank’s service amid stricter regulatory requirements and growing competition.
I enjoy transacting with the personnel at my Robinsons Bank branch of account. What will happen to these Robinsons Bank personnel?
All Robinsons Bank employees are now BPI employees. While the integration of your Robinsons Bank branch of account is not yet completed, you may continue to transact with your Robinsons Bank branch of account and personnel.
Do I need to fill-out BPI Account Opening forms and submit identification documents again?
For now, there is no need to fill out new BPI forms and submit documents again. However, we encourage you to update your personal information whenever there are changes so we can service you better. You will be notified regarding documentary requirements with the integration of your accounts with BPI.
What will happen to my safety deposit box (SDB)?
You will continue to enjoy the benefits of our SDB facilities at your preferred Robinsons Bank branch. Rest assured that you will be notified for any changes regarding our SDB facilities prior to the integration of the Robinsons Bank branch with BPI.
What will happen to my safety deposit box (SDB) rental rates?
For now, there are no changes to your SDB rental rates. Should there be changes, you will be informed accordingly.
Manager's Check
Can I still purchase a Robinsons Bank Manager’s Check?
You may still purchase a Manager’s Check in your Robinsons Bank branch of account or any Robinsons Bank branch as usual.
Can I still deposit or encash a Robinsons Bank Manager’s Check that was issued to me, after the effective date of the merger?
Yes, Robinsons Bank Manager’s checks will still be honored for clearing and encashment after the effective date of the merger.
| BPI is regulated by the Bangko Sentral ng Pilipinas