Ayala Malls

1. Call us through our 24-hour BPI Contact Center:

• (+632) 889-10000 (Philippines or International)
  
• (+632) 1-800-188-89-100 (Domestic toll-free)
  
• International Toll-free numbers

2. Send a message to Contact Us and provide the following details:

• Last 10 digits of your credit card number
• Registered email address
• Choose ‘Other Concerns’
• Choose ‘Credit/Prepaid Card Inquiries and Transactions’
• Indicate in the Summary of the Concern: BPI Rewards Redemption, registered email address, Customer Number, Customer Name, Reward Code, and Number of BPI Points for conversion.

1. Each eGift has a unique code that corresponds to an amount or item. To use the eGift at the store, the code must be given by the recipient to the store manager for validation.

2. The recipient must wait for the store manager to finish the validation process. The store manager will receive a validation response indicating the eGift amount and validity. The store manager will follow only what is indicated in the validation response.

3. The recipient is responsible for the safekeeping of the eGift code. The recipient must only give this to the store manager once he/she commits to use it at the store.

4. In the event that the store's eGift validation system is offline or unavailable, the store manager shall politely decline to accept the eGift. The recipient may still use the eGift when the system is back online.

5. The eGift may not be valid for use on certain promotional items/services and it cannot be exchanged for cash.

6. The eGift is for one-time use only. If the total value of eGift is not used up, there will be no cash change given. If the purchase goes beyond the eGift amount, the recipient is to pay for the difference.

7. Multiple eGift codes may be used per transaction.

8. BPI may, at its sole discretion and without prior notice: (i) modify the BPI Rewards Points required for the redemption of each reward item; and (ii) remove and/or replace the rewards items with items of a similar nature or equivalent value.

9. BPI may, at any time and for whatever reason it may deem proper, amend, revise, or modify the BPI Rewards Program Mechanics and any such amendment, revision, or modification shall bind the cardholder upon notice (personal, by publication, or otherwise) or on the date of effectivity as specified in the notice, whichever is earlier. The cardholder’s availment or redemption of the rewards points will constitute cardholder’s acceptance to any such amendment, revision, or modification of the BPI Rewards Program terms and conditions.

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Giftaway
For any concerns or clarifications on your eGift, please contact support@giftaway.ph.

BPI
For inquiries and comments, send us a message or call our 24-hour BPI Contact Center at (+632) 889-10000.

BPI is regulated by Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph