Digital Security Features

Your account security is our priority, so Device Registration authenticated via SMS is required if this is your very first time registering a device. Simply follow these steps:

1. Download the BPI app on the device that has the SIM that receives One-Time PINs from BPI.

2. Make sure your SIM can send one (1) text message. 

3. Open the app, tap Begin > Secure SMS. 

4. Tap Send SMS. 

Do not switch apps during this process. This is what to expect after you tap Send SMS, depending on the device you use:

Android users 
You’ll be asked to allow the BPI app to send SMS Messages and Get Device info. Select Always allow. 
The app will automatically send the registration text message for you.

iOS users 
The app will open Messages, and you’ll see a message that looks like this: 

DEVREG Send this message to BPI to confirm your request. GhvPyOf0EZCV20UPGzWXEKLi-GCXONa8xSZm360E 

Just tap Send.

If you’re registering an additional device, make sure your primary device has Mobile Key turned on, then follow these steps: 

1. Download the BPI app on the other device. 

2. Open the app then tap Begin > Mobile Key. 

3. You’ll receive a push notification on your primary device. Tap it, then enter your Mobile Key PIN or use biometrics. 
4. Tap It was me to approve the registration of your new device.

That’s it! For your security, our systems will double-check to make sure it’s you. This takes up to 24 hours. You’ll receive an SMS and email notification once you can view your BPI accounts and start transactions through your newly registered device. Please note that you’ll still need your primary device to approve transactions with Mobile Key.

Make sure your primary device has Mobile Key turned on, then follow these steps:

 
1.  Download the BPI app on the other device.

2.  Open the app then tap Login > Begin and select Mobile Key.

3.  You’ll receive a push notification on your primary device. Tap it, then enter your Mobile Key PIN or use biometrics.

4.  Tap It was me to approve the registration of your new device.  

That’s it! You can now view your BPI accounts and start transactions through your new device. But please note that you’ll still need your primary device to approve transactions with Mobile Key. 

You can only update your registered mobile number online with the BPI app.

1. Log in to the BPI app and tap More from the bottom menu.

2. Tap on General Settings.

3. Under Profile section, select Update mobile number.

4. Enter your Debit EMV card number and new mobile number. You'll need a BPI Debit Mastercard to complete this feature.

Note: After updating your mobile number via BPI online, you need to activate your request by going to any BPI ATM within 5 banking days.

For clients who have no access to an ATM or have not yet claimed their BPI Debit Mastercard:

1. Visit any branch near you. Find a branch and view its contact details with Google Maps. Simply type BPI <branch name> and tap Search.

2. Call our 24-Hour BPI Contact Center at (+632) 889-10000 or any of our toll-free numbers*.

 *After verifying your request via (+632) 889-10000, you will be asked to submit an original signed form.

Using the BPI app:

1. Log in to the BPI app and tap More from the bottom navigation menu.

2. Tap on General Settings.

3. Under the Security section, toggle on Face ID login" / "Biometrics login.

4. Input your password and you're done!

Note: All fingerprints or Face ID that are registered in your smartphone can be used to log in to your account.

1. Log in to online.bpi.com.ph and tap the settings icon at the top right corner.

2. Under Notifications, select Withdrawal alerts. 

3. Click on the toggle button and set the ATM withdrawal amount threshold to your preferred amount.

4. Select how you want to receive your ATM Withdrawal Alerts.

5. Input your One-Time PIN (OTP).

You're done!

Your mobile number must be able to send at least 1 SMS.

We’ll double-check to make sure it’s you registering the new device. This takes up to 24 hours.  

You’ll receive an SMS and email notification once you can view your BPI accounts and start transactions through your newly registered device. Please note that you’ll still need your primary device to approve transactions with Mobile Key.

Yes. You will be notified via SMS and email.

You will encounter an error if you attempt to log in immediately after registering.

Please wait for an SMS and email notification which confirms your device registration.

Any Debit Card, Credit Card, and Deposit Account number are accepted.