Debit Mastercard terms and conditions

CO-BRANDED BPI DEBIT CARD TERMS and CONDITIONS

The following Terms and Conditions shall be known as the “Agreement” and shall govern the use and issuance of the Debit Card.

This Agreement applies to Mastercard-branded or Visa-branded BPI Debit Cards, each of which is hereafter referred to as the “Debit Card”. A Debit Card is a payment and withdrawal card that allows a depositor of a banking institution within the BPI Group of Companies to access his or her deposit funds through Point-of-Sale (POS) terminals, Automated Teller Machines (ATMs), and E-commerce websites, when applicable. Transactions made using a Debit Card require a card verification process in the form of either a PIN (Personal Identification Number) or signature.

The term “BPI” shall refer to Bank of the Philippine Islands and the term “Bank” shall refer to, as may be applicable, any of BPI or any member of the BPI Group of Companies which is a banking institution where you maintain one or more deposit account(s) with. The terms “you” and/or “your” shall refer to the depositor or accountholder who maintains one or more deposit account(s) with a banking institution within the BPI Group of Companies and is issued a Debit Card pursuant to and in accordance with the terms of this Agreement.

The term “Branch” refers to a branch of the applicable Bank where you maintain one or more deposit account(s). The terms “Account” or “Accounts” shall refer to your one or more deposit account(s) maintained with banking institutions within the BPI Group of Companies.

The term "Authorization Amount" refers to the amount debited from your Account at point of purchase/payment for goods/services at E-commerce websites or Point-of-Sale (POS) terminals within or outside the Philippines, corresponding to the amount of the purchase/payment you make, including any applicable transaction fee, or its equivalent in allowable currency.

The term "Posted Amount" refers to the amount corresponding to the Posted Transaction which is reflected on your bank statement.

The term “Posted Transaction” refers to a transaction done at E-commerce websites or Point-of-Sale (POS) terminals within or outside the Philippines that has been completely processed by the merchant, international network, and your Bank in connection with any purchase/payment you make, including any applicable transaction fee, or its equivalent in allowable currency.

1. Agreement to these Terms and Conditions – Your activation or use of your Debit Card constitutes your agreement to and acceptance of this Agreement and the Terms and Conditions of the Bank of the Philippine Islands governing PRODUCTS, SERVICES, FACILITIES, AND CHANNELS. You, hereby acknowledge that you fully understand the corresponding risks attendant to the availment of these products, facilities, services, and channels.

2. Ownership of Debit Cards – Debit Cards shall remain the property of BPI at all times. Each Debit Card issued shall be for your exclusive use and is not transferrable. You agree that BPI may, at its sole discretion, suspend, block, terminate or cancel the Debit Card at any time for any reason, with or without need of prior notice to you. Upon BPI’s request, you agree to surrender the Debit Card to BPI immediately. You agree that BPI and the Bank shall not be liable for the suspension, blocking, termination or cancellation of the Debit Card.

3. Card Activation – You agree to activate your Debit Card by nominating your Personal Identification Number (PIN) at any BPI ATM immediately upon your receipt of your Debit Card. Full access to your Account using the Debit Card may only be made once you have successfully nominated a personalized PIN.

3.1 Only when applicable, BPI may provide you a temporary Initiating PIN upon the issuance of your Debit Card. This Initiating PIN will allow you to nominate your own personalized PIN through any BPI ATM. You acknowledge that the Initiating PIN will not allow you to do any other transaction on your Account from any ATM or POS terminal besides PIN change. You acknowledge that failure to activate your Debit Card within three (3) calendar days from the date of card release may result in the deactivation of your Debit Card’s operating status and, in such case, you are required to personally request any Branch to have your card reactivated.

3.2 In case your Debit Card is damaged or has been renewed and you are issued a new Debit Card with no change in card number, you acknowledge that you will not be able to use your new card unless it is otherwise activated through a PIN-based transaction at any ATM or POS that accepts your Debit Card.

4. Personal Identification Number (PIN) – You acknowledge that your personalized PIN is known only by you, not by anyone else, nor by BPI or the Bank. You are required to keep your PIN confidential at all times. For your own protection, you agree never to disclose your PIN to anyone. You shall be responsible for all transactions processed through the use of your Debit Card and your PIN whether or not the transactions were made with your knowledge or your authority. You agree to hold BPI and the Bank free and harmless from any and all losses, damages or liabilities incurred or suffered in connection with your disclosure of your PIN.

5. Card Acceptance – The Debit Card is accepted at BPI ATMs and ATMs of other financial institutions, POS terminals, and online payment gateways, which are members of BancNet, Mastercard, Visa or such other networks that may be designated by BPI from time to time. The networks associated to your Debit Card may differ depending on the specific Debit Card variant you own.

You understand and agree that neither BPI nor the Bank has any control over the participants of the ATM or other networks through which you may access your Account(s), or the ATM themselves, or the procedures or controls such ATM or other network participants adopt in regard to data information processing. Hence, BPI and the Bank shall not be liable for any loss or damage of whatever nature incurred by you (1) if due to circumstances beyond BPI’s or the Bank’s control or any force majeure event, (a) you are unable to use your Debit Card or avail of any service due to disruption or failure of the ATM or other network or communication facilities linking the same, or (b) there is failure, delay or rejection on the use of your Debit Card or the availment of any service; or (2) caused by or due to unauthorized or fraudulent access or utilization of your Debit Card or any service, unless the loss or damage actually incurred by you is solely and directly caused by the gross negligence or willful misconduct of BPI and the Bank. 

Transactions outside the Philippines shall be in the currency of the institution owning the ATM, POS, or E-commerce/online merchant from where such transactions were made. Transactions will also be subject to exchange controls, regulations or limitations in effect in the country where the transaction took place.

Enabling and disabling of the international access of your Debit Card is at your discretion and may be changed by you through Card Control in BPI online or app or calling our 24-hour BPI Contact Center at (+632) 889-10000 or its Domestic Toll-Free hotline at 1-800-188-89100.

6. Debiting of Your Account – You authorize the Bank to automatically debit from your Account, which you designated as the source of funds for your transaction using the Debit Card, the appropriate amount corresponding to the withdrawal or purchase/payment you make, including any applicable transaction fee, or its equivalent in allowable currency, and in accordance with BPI’s or the Bank’s record of transactions.

7. Transaction Limits – Upon issuance, your Debit Card will be set to standard transaction limits in count and amount for purchases and withdrawals as dictated by the default limits of the card variant which you own. These transaction limits may be in count, amount, or a combination of both for a single transaction or an aggregate per set period. Purchase and/or withdrawal made using the Debit Card within and/or outside the Philippines shall be subject to the limits that are set to your card. Transaction limits for purchase and withdrawal amount may be adjusted by you through your applicable Bank or any Branch or BPI channel via request subject to the maximum allowable limit set by the Bank. Refer h­ere for the list of Debit Card limits.

8. Transaction Authentication – You acknowledge and agree to comply with the following card transaction authentication procedures, as the same may be amended from time to time as BPI may deem appropriate and necessary for the purpose:

8.1 ATM – Withdrawals/inquiries on your Account through any ATM can only be made using a valid Debit Card together with your correct PIN.

8.2 POS – Purchases/payments made by a contact transaction by dipping or inserting the card in the POS, regardless of the amount, require a valid Debit Card together with your correct PIN or valid signature, depending on the acquiring institution’s discretion. Contactless purchases/payments, made by tapping or waving the Debit Card against an applicable contactless POS, will not require from you any signature, Personal Identification Number (PIN), or other authentication on your part for transactions not exceeding Five Thousand Philippine Pesos (PHP 5,000.00). However, transactions exceeding Five Thousand Philippine Pesos (PHP 5,000.00) will require your correct PIN or valid signature, as the case may be.

8.3 E-commerce/Online Transactions – Upon issuance, the E-commerce/Online feature of your Debit Card is by default turned “OFF”. You may disable and enable the E-commerce/Online feature and/or E-commerce sub-limit at your discretion through Card Control in BPI online or app, or calling our 24-hour BPI Contact Center at (+632) 889-10000 or its Domestic Toll-Free hotline at 1-800-188-89100. 

When this feature is activated, E-commerce/ Online transactions can only be made with a valid Debit Card, CVC2 / CVV2 code, depending on the card variant issued to you, and other card details that the E-commerce merchant’s online payment gateway requires, and is subject to an E-commerce sublimit set by BPI. 

8.4 Mastercard Automatic Billing Updater (ABU) - You authorize the Bank to automatically register your Debit Card to Mastercard’s ABU service and to share changes to your Debit Card information to participating Mastercard accredited merchants you are enrolled to for your card-on-file transactions (recurring payments). Mastercard ABU is a service of Mastercard which aims to avoid transaction declines due to changes in your debit card information arising from card replacement (lost or damaged cards) or renewal (expired cards), by updating your enrolled merchants of changes to your Debit Card information. You may opt to unenroll to Mastercard’s ABU by visiting any BPI branch near you or calling our 24-hour BPI Contact Center at (+632) 889-10000 or its Domestic Toll-Free hotline at 1-800-188-89100.

9. Transaction Authorization – Each transaction using your Debit Card will require authorization from the Bank before they can proceed. When the Bank gives an authorization, it reduces the available balance in your Account equivalent to the Authorization Amount. Certain merchants, such as hotels and car rental agencies, may request confirmation that your Account has sufficient balance to meet the anticipated cost of goods/services to fulfill. A merchant may also request subsequent authorization to cover additional costs for services and/or goods availed which were not included in an earlier or prior authorization.

Your Debit Card transactions shall be processed by the merchant, international network, and your Bank before it is posted to your Account. For transactions outside the Philippines, the Bank shall compute the equivalent amount based on the exchange rate quoted by the international network at the time of posting of transaction, which may differ from the rate in effect during authorization. In the event the Authorization Amount is lower than the Posted Amount, you agree that any shortfall shall be automatically debited from your Account.

10. Accredited Establishments – BPI has entered into an agreement with Mastercard/Visa where the card issued bearing the Mastercard/Visa label shall be honored at all Mastercard/Visa accredited establishments worldwide. Notwithstanding the preceding, however, neither BPI nor the Bank shall be responsible/liable to you, if, for any reason(s), your Debit Card is not honored by the accredited establishments or Mastercard/Visa. You should always carry an alternative payment method and not solely rely on the card to process payment of goods and/or services purchased. Dishonor of the Debit Card by the accredited establishments or Mastercard/Visa for any reason shall not give rise to any claim against BPI or the Bank. You agree to hold BPI and the Bank and their respective directors, officers, employees and representatives free and harmless from any and all claims for damages resulting from the failure of any accredited establishment or Mastercard /Visa to honor your Debit Card.

Neither BPI nor the Bank makes any representation or warranty on any of the goods and services offered by the merchants and are not responsible if the goods or services are in any way deficient or otherwise unsatisfactory.

Should you have complaints relating to any merchant, or any of the goods and services purchased from any of the merchants, the matter should be resolved with the merchant directly, provided that, nothing herein shall relieve you from any obligations to BPI and/or the Bank arising from or in connection with the use of the Debit Card.

11. Fees – Any applicable transaction fee will be debited from the Account at the time of posting of the transaction or on the last banking day of the month, as the case may be.

11.1 ATM Transaction Fees – ATM transactions performed at BancNet, Mastercard, or Visa ATMs within or outside of the Philippines or at other accepting ATM networks may be subject to fees which will be debited from the Account transacted with.

11.2 Issuer’s Cross Border Fee on Purchases Done Outside of the Philippines – All charges including those incurred abroad using the Debit Card shall be billed and be payable in the currency of your Account. All purchases done outside of the Philippines, including purchases at foreign E-commerce merchants will be subject to a cross border fee.

11.3 Table of Fees - For the complete and updated list of the applicable fees, please refer here. BPI reserves the right to change the fees from time to time.

12. Account Linking – A Debit Card issued to you shall have one (1) main Account (the “Main Deposit Account”). The Main Deposit Account is assigned to your card upon card request such as during, but not limited to, the opening of the Account. Each unique Account can only be the Main Deposit Account to a single active card for a distinct customer. You may have up to nine (9) other Debit Card-based Accounts within the same financial institution and currency linked to your Debit Card (the “Linked Accounts”). The Main Deposit Account and Linked Accounts may be amended at your request through your applicable Bank or any Branch or BPI channel. BPI reserves the right to refuse a request to amend the Main Deposit Account for a card.

Adding accounts as Linked Accounts or removing existing Linked Accounts to a Debit Card will not change your Debit Card's daily purchase or withdrawal limits. The purchase and withdrawal limits of your Debit Card may be changed at your discretion as stated under paragraph 7 (Transaction Limits).

You may access your Main Deposit Account and any of your Linked Accounts when transacting at BPI ATMs. You will be prompted to select the Linked Account with which you will transact. When transacting at other non-BPI ATM Channels as stated under paragraphs 5 (Card Acceptance) and 10 (Accredited Establishments) or when account selection is not available, the Main Deposit Account will automatically apply for the transaction which you may undertake.

12.1 Pre-Linked Accounts – In the event that BPI or the Bank initiates the replacement of your current card, BPI or the Bank may pre-link to the Debit Card any or all other Accounts that you own under the same financial institution and currency as your Main Deposit Account. By activating your Debit Card, you expressly agree to the pre-linking by BPI or the Bank of those Accounts to your Debit Card. You may access your Linked Accounts at BPI ATMs after twenty-four (24) hours from card activation.

You may opt to unlink any of the pre-Linked Accounts through your applicable Bank or any Branch or BPI channel prior to card activation. You acknowledge that the Bank has no obligation to issue Debit Cards for Accounts you opted to unlink and that any request for additional or replacement cards for such Accounts may be subject to a fee.

13. Card Features – BPI reserves the right to add or discontinue features or functions for all or specific card variants at its discretion upon sixty (60) calendar days prior written notice through any of the means of communication or channel provided under Paragraph 20 (Communication).

14. Debit Card Transaction Disputes – Any disputed Debit Card transaction shall be subject to an investigation by BPI and/or the Bank, which may include among others, further verification of transaction records and confirmation with you and/or the network or merchant. After appropriate investigation, the Bank is, hereby, authorized to automatically, without need of any further notice, act or deed, debit/credit the Account and the merchant’s account in accordance with the results of the said investigation.

Any Debit Card transaction dispute must be filed within sixty (60) calendar days from transaction date. The dispute shall be resolved in accordance with Mastercard/Visa/BancNet chargeback/dispute processes and procedures.

15. Expiry and Renewal of the Card – Unless earlier terminated by BPI or the Bank, voluntarily cancelled or returned by you, the Debit Card shall be valid from the day of issuance or renewal and expires on the last day of the month indicated on the face of the card. Renewal of the card shall be at the option of BPI or the Bank.

15.1 The Bank may choose to issue a different card variant should you meet the eligibility criteria for another variant. This includes cases wherein an existing card is renewed or replaced for any reason.

15.2 You hereby agree that termination, blocking or closure of your Account for whatever reason will also automatically terminate your use of the Debit Card with respect to that terminated, closed, or blocked Account without notice.

16. Report of Lost, Stolen or Damaged Debit Cards – You agree and undertake to keep your Debit Card in a secure place at all times and to exercise due caution to prevent its loss, theft, misuse or any fraudulent or unauthorized use. In case of loss, you can either immediately permanently block your Debit Card through Card Control at the BPI online or app, call our 24-hour BPI Contact Center at (+632) 889-10000 or its Domestic Toll Free hotline at 1-800-188-89100, or send the Bank a message through www.bpi.com.ph/contactus , or submit a written report to any Branch on the loss, theft or damage of any Debit Card issued to you, giving details of the place, date, time, and circumstances of the incident and the last transaction(s) made prior to the loss, theft or damage of your card.

Debit Cards that are captured for any reason in any ATM may be considered lost and must likewise be reported promptly. Captured cards may be claimed at the Branch servicing the ATM where it was captured. A proof of identification must be presented when claiming the card. Captured cards retrieved from the ATM shall be destroyed after two (2) calendar days from its retrieval.

Any loss incurred due to withdrawal/purchase/transfer of funds using any lost, stolen or damaged Debit Card prior to receipt by BPI of such call through our 24-hour BPI Contact Center at (+632) 889-10000 or its Domestic Toll-Free hotline at 1-800-188-89100, or a message through , or a written report through its Branch, shall be for your account. Prior to receipt of such report by BPI or the Bank, you expressly agree that you will be held liable for all transactions and charges made or incurred from the use of the lost or stolen Debit Card even if said transactions were made without your knowledge or authority. You acknowledge that the Bank has no obligation to issue a replacement Debit Card to you following the loss, theft or damage of the Debit Card originally issued to you. However, in case of lost, stolen, or damaged Debit Card, a fee shall be charged if you request for a card replacement.

17. Update and Change of Contact Details and Other Information – You shall update, annually or whenever required by the Bank, your residence, office and/or mailing address, telephone and/or mobile numbers, electronic mail address and such other data previously indicated during Account opening. You shall, likewise, notify the Bank immediately, in writing, of any change in your contact details and information. The Bank shall hold these details as true and complete in the event that no update is given unless otherwise advised in writing. Any Debit Card-related correspondence shall be sent to your registered contact details.

18. Consent to Processing of Information – You acknowledge and agree that updated information relating to you (including personal data), your transactions, business, credit relationships and Accounts provided by you, made available to or in the possession of the Bank, its parent, its subsidiaries or affiliates or any member of the BPI Group of Companies (collectively, the “Cardholder Information”) may be collected, obtained, used, stored, consolidated, processed, profiled, benchmarked, disclosed and shared by the Bank for any or all of the following (the “Purposes”):

a. To process, facilitate, administer, approve, and implement your Debit Card transactions;

b. To comply with the Bank’s operational, audit, administrative, credit and risk management processes, policies and procedures, the Terms and Conditions governing the Bank’s Products, Services, Facilities and Channels, the Bangko Sentral ng Pilipinas (BSP) rules and regulations, legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time;

c. To comply with applicable laws of the Philippines and those of other jurisdictions including the United States Foreign Account Tax Compliance Act (FATCA), the laws on the prevention of money laundering and the implementation of know-your-customer and sanction screening checks;

d. To develop and enhance product, business and customer offerings of the Bank, its parent, or any member of the BPI Group of Companies or any of their respective subsidiaries and affiliates, which may include the conduct of product, system, statistical or business analysis, surveys, schemes, planning and research;

e. To pursue marketing, sales, promotional, advertising and business initiatives (the “Marketing Initiatives”), which may include the development, formulation, dissemination, distribution and rollout of Marketing Initiatives information, materials, documents or brochures relating to the products, services, events, promotions, programs and offers, of the Bank, its parent, or any member of the BPI Group of Companies or those provided by third parties which the Bank, its parent or any member of the BPI Group of Companies, under a duty of confidentiality, has contracted with through a partnership, joint venture, servicing or tie-up arrangement in connection with the Marketing Initiatives (the “Program Partners”);

For purposes of these Terms and Conditions, "BPI Group of Companies" means, collectively, BPI and its Affiliates and their respective subsidiaries and affiliates, such as, but not limited to BPI Direct Banko, Inc., BPI Capital Corporation, BPI Asset Management and Trust Corporation, BPI/MS Insurance Corporation, BPI Century Tokyo Lease & Finance Corporation, BPI Century Tokyo Rental Corporation, and BPI Securities Corporation. "Affiliate" means any corporation, partnership or other form of association which is directly or indirectly controlled by, or is under common control with, or controls BPI. The term “control” (including with correlative meanings, the term “controlling”, “controlled by”, and “common control”) shall mean (i) ownership of at least twenty percent (20%) of the total issued and outstanding capital stock in such corporation or association, or

(ii) the right to elect at least twenty percent (20%) of the number of directors in the corporation or association, or

(iii) the right to cause the direction of the management and policies of such corporation, partnership, or other form of association, whether through the ownership of shares, directorship, management, community of interest or contract or otherwise.

f. To carry out, fulfil and complete your Debit Card transactions.

Pursuant to the foregoing Purposes, the Bank may share and disclose your Information, whether within or outside the Philippines, under a duty of confidentiality:

(i) to other members of the BPI Group of Companies;

(ii) to the Bank’s directors, officers, employees, professional advisers, legal counsels, auditors, joint venture partners, loyalty program partners, agents, representatives, service providers and third parties providing services to the Bank on a “need to know” basis;

(iii) to any judicial, governmental, regulatory or supervisory body of the Philippines or those of other jurisdictions, including exchange of information among tax authorities in compliance with FATCA, as the same may be amended or supplemented from time to time;

(iv) to any potential transferee or assignee of the Bank’s rights and/or obligations under the relevant contracts or agreements or in connection with any sale, acquisition, merger or consolidation of any member of the BPI Group of Companies;

(v) to representatives, agents or service providers engaged by the Bank or by any member of the BPI Group of Companies to perform (whether within or outside the Philippines) data processing, collection, consolidation, storage and such other services in connection with the Accounts;

(vi) to representatives, agents or service providers engaged by the Bank, by any member of the BPI Group of Companies or by Program Partners in connection with the Marketing Initiatives, and

(vii) to such other persons or entities that the Bank or any member of the BPI Group of Companies or the service providers may engage or contract with to facilitate or carry out any or all of the foregoing Purposes

The foregoing constitutes your express consent under the applicable confidentiality and data privacy laws of the Philippines and other jurisdictions, including without limitation, the provisions of RA No. 1405 (The Law on Secrecy of Bank Deposits), RA No. 6426 (The Foreign Currency Deposit Act), RA No. 10173 (Data Privacy Act of 2012), RA No. 8791 (The General Banking Law) (collectively, the "Bank Secrecy and Privacy Laws") and you agree to hold the Bank, its parent, each member of the BPI Group of Companies and their respective directors, employees, authorized representatives and service providers free and harmless from any and all liabilities, claims, damages, suits, costs and expenses resulting from or in connection with the implementation of the Purposes and authorities you have conferred pursuant to these Terms and Conditions, subject to the provisions of paragraph 23 (Indemnity and Limitation of Liability). The Bank's Data Privacy Statement which explains how it collects, protects, uses, shares, consolidates and stores Information (Including personal data) is deemed incorporated herein by reference.

19. Offer to Participate in Promos – You hereby authorize BPI, the Bank, and their respective Program Partners to offer you participation to promotional offers, advertisements, surveys, Marketing Initiatives or such other similar programs by communicating to you through any of the means of communication or channel provided under paragraph 20 (Communication). Should you no longer want to participate in any product, business or customer offerings, advertisements or surveys, or in any Marketing Initiative, as provided under this Agreement, you must call our 24-hour BPI Contact Center at (+632) 889-10000 or its Domestic Toll Free hotline at 1-800-188-89100, or send the Bank a message through www.bpi.com.ph/contactus or clearly stating said intention.

20. Communication – BPI or the Bank may send any communication/ correspondence through any or all of the following means: by mail or courier, by electronic mail, by facsimile transmission, by Short Messaging Service (SMS), by E-commerce or telemarketing platforms, by any of BPI’s electronic channels including (but not limited to) posting on BPI’s website or by such other means of communication and/or channels (electronic or otherwise) which BPI or the Bank, at its option, considers appropriate and effective. Any communication/correspondence sent by BPI or the Bank to you shall be deemed to have been received by you.

21. Data Privacy Statement – In the course of providing the services contemplated under this Agreement, BPI, the Bank and members of the BPI Group of Companies may collect information (including personal information) relating to you, your transactions, credit and business relationships, your accounts (including the Account(s) and Linked Accounts), your account information or records. BPI’s Data Privacy Statement, published at BPI’s website, explains how BPI collects, protects, uses, stores, consolidates, profiles, shares, and discloses your information (including   personal   information) and   is   deemed   incorporated    by    reference    in    this    Agreement. Your continued access into BPI’s network of websites and channels or use of the Debit Card will constitute your acceptance of the Data Privacy Statement as the same may be revised or updated from time to time.

22. Phishing – You acknowledge that your Account(s) may be compromised through phishing that will enable unauthorized person(s) to withdraw money from your Account using your unique card number and personalized PIN, which you may have provided through any of the following means: (a) response to an e-mail request for your Account information via a spoof website of BPI or the Bank; (b) use of e-mail or internet facility (other than the secured website of BPI or the Bank) through which you provided your Account information; or (c) any other similar or analogous means.

You agree to cooperate, through all reasonable means, with BPI’s and the Bank’s efforts to prevent phishing, and accordingly, you shall exert all means to prevent the disclosure of your card information, Account and personal information and PIN to any unauthorized person. You agree that you are responsible for any withdrawals that may result from phishing. You agree to indemnify and hold free and harmless BPI and the Bank, and their respective officers, directors, employees, agents and representatives, against any and all losses, damages, penalties, liabilities and costs of any kind arising from or in connection with your disclosure of any of the aforesaid information which you may have provided to any unauthorized person.

23. Indemnity and Limitation of Liability – You agree to hold BPI and the Bank, their successors and assigns, and their respective directors, officers, employees, authorized representatives, agents, service providers, free and harmless from and against any and all liabilities, causes of action or suits of whatever kind and nature, claims, disputes, losses, damages, costs, fees, and expenses that may arise as a result of or in connection with:  (i) your failure to uphold any of the terms and conditions of this Agreement, (ii) disclosure of PIN to any other party, (iii) entrusting your Debit Card to any third party, (iv) use of the Debit Card including all withdrawals, purchases, (iv) transactions made or incurred using the Debit Card, and/or (v) the implementation of this Agreement or the authorities conferred herein. 

In the event of any action which you may file against BPI or the Bank for any cause whatsoever, to the maximum extent allowed by applicable law, BPI's and the Bank's maximum liability to you for loss or damage, if any, in connection with the use of the Debit Card shall not exceed the amount of PESOS: Twenty Thousand (PHP 20,000).

The above indemnity and limitation of liability do not apply to loss or damage which you have proven to have actually incurred and is solely and directly caused by the gross negligence or willful misconduct of BPI or the Bank.

To the maximum extent allowed by applicable law, in no event shall BPI and the Bank be liable for any special, exemplary, punitive, consequential or indirect damages suffered by you from the use of the Debit Card, including, but not limited, to lost opportunities or lost profits. 

The foregoing provisions shall survive termination, cancellation or suspension of the Debit Card or right to use the Debit Card.

24. Disclaimer of Warranties – All warranties, whether express or implied by law or statute, are excluded from this Agreement, including, but not limited to, the warranty that the use of the Debit Card (i) will meet your requirements, (ii) will be uninterrupted, timely, secure or free from error, and (iii) will be accepted or honored at all ATMs and all merchant establishments as mentioned in paragraphs 5 (Card Acceptance) and 9 (Accredited Establishments), respectively.

25. Compliance with Existing Laws – You hereby warrant that your use of the Debit Card does not and will not violate any anti-money laundering law as well as other applicable laws, rules, or regulations. By activating or using the Debit Card, you agree to render BPI, the Bank, any member of the BPI Group of Companies, the Program Partners, and their respective directors, officers, employees, authorized representatives, agents and service providers, free and harmless and indemnified, from any liabilities, damages, suits, or causes of action whatsoever which may arise from any violation of the said laws, rules, or regulations. Moreover, BPI, upon reasonable suspicion of fraud, irregularity, or anomaly involving the Debit Card, may automatically block the use thereof, with or without notice, and initiate immediate investigation.

You further represent and warrant that should you provide BPI, the Bank or any member of the BPI Group of Companies any personal information relating to an individual, you have secured the necessary authorizations and consent of such individual in compliance with applicable data privacy and confidentiality laws.

26. Governing Law and Venue – This Agreement shall l be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the proper courts of Makati City, Philippines.

27. Separability Clause – The enforceability and validity of this Agreement, in whole or in part, shall not be affected by the unenforceability or invalidity, whether temporary or permanent, of any particular provision hereof because of restrictive laws, regulations, or judicial or administrative determinations obtained during any period hereof or for any other causes.

28. Non-Waiver of Rights – No failure or delay on the part of BPI or the Bank in exercising any right or power hereunder shall operate as a waiver thereof nor shall any partial or single exercise of any such rights or powers preclude any further exercise thereof or the exercise of any other rights or powers hereunder. No waiver by BPI or the Bank of any of its rights or powers herein shall be deemed to have been made unless expressed in writing and signed by its duly authorized representative(s). All remedies afforded to BPI and the Bank under this Agreement, by law or otherwise, shall be cumulative and not alternative.

29. Assignment of Rights – All rights and interests of BPI or the Bank under this Agreement may be assigned or transferred by BPI or the Bank, as the case may be, without your consent.

30. Amendments – BPI or the Bank may, at any time and for whatever reason it may deem proper, amend, revise or modify this Agreement, and any such amendment, revision or modification shall bind you upon notice (personal, by publication or otherwise) or on the date of effectivity as specified in the notice, whichever is earlier. If you object or are not amenable to any such amendments, revisions or modifications, you agree to terminate the use of your Debit Card by sending a written notice thereof to BPI or the Bank and perforating your card within thirty (30) calendar days from notice of such amendment, revision or modification. Failure to notify BPI or the Bank within the prescribed period shall be construed as your acceptance of any such amendments, revisions or modifications to this Agreement.

31. Customer Service – For inquiries and comments, please send the Bank a message through www.bpi.com.ph/contactus or call the Bank’s 24-hour BPI Contact Center at (+632) 889-10000 or its Domestic Toll-Free hotline at 1-800-188-89100, or visit any Bank branch. The Bank will provide timely feedback after it records and investigate such issues, concerns, and clarifications raised. You agree to fully cooperate in any investigation to be conducted in relation to your complaint by providing the Bank the required information and documents. The Bank is regulated by the Bangko Sentral ng Pilipinas (BSP) https://www.bsp.gov.ph.

Date updated: April 15, 2024

Date of effectivity:  June 18, 2024