Mobile Key

Here’s how to activate Mobile Key:

1. Log in to the BPI app.

2. Tap More > General Settings.

3. Under Security, turn on Mobile Key.

4. Nominate a 6-digit Mobile Key PIN code.

5. Enter the One-Time PIN (OTP) sent to you via SMS.

You’ll have the option to enable biometrics once you turn on Mobile Key.

Before the BPI app processes your transaction, you’ll first be asked to review the details and confirm.

Once you tap Confirm, you’ll see a screen that says: “Approve your transaction with Mobile Key.”

Enter your Mobile Key PIN or, if you’ve turned it on, use your biometrics.

That’s it

Before BPI processes your transaction, you’ll be asked to review the details and confirm.

This is what to expect after you click Confirm:

1. A pop-up will appear and tell you to continue on the device where you downloaded the BPI app and enabled Mobile Key.

2. You’ll receive a push notification on that device that says, “Mobile Key: Tap to approve your BPI online transaction.”

3. Do not log into the app. Instead, tap the push notification.

4. Enter your 6-digit Mobile Key PIN or, if it’s turned on, use your biometrics.

5. Review the transaction details and tap Approve.

Don’t close the app or the web browser until the pop-up on the web browser says your transaction is a success.

After successful device registration on the new BPI app, kindly enable Mobile Key on your new mobile device to nominate this as your primary device.

To enable your Mobile Key:

1. Log in to the new BPI app

2. Go to "More" and select "General Settings"

3. Under Security, tap the toggle button of "Mobile Key"

4. Nominate a 6-digit PIN code.

5. Activate your Mobile Key with an OTP (One-Time-PIN).

6. Enable biometrics to authenticate your transactions via fingerprint or Face ID.

You're done! Once enabled, you’ll be given the option to use your fingerprint or face ID for Mobile Key.

Mobile Key is an added layer of security for your BPI online transactions.

You enter a 6-digit PIN or, if activated, use biometrics on the BPI app to confirm logins on BPI via web browser and to approve bills payment, transfer money, and load transactions.

Please note that you need mobile data or a Wi-Fi connection to use Mobile Key.

Mobile Key helps us keep your account safe because it lets us know that it’s really you trying to access your online account and transact.

It’s also a faster way to approve transactions because you don’t have to wait for a One-Time PIN (OTP) via text message anymore. You can complete your transactions with your Mobile Key PIN, fingerprint, or Face ID.

No, for your security, you can only activate and use Mobile Key on one mobile device.

When you activate Mobile Key on another device, it is automatically deactivated on your previous device. You won’t be able to use the first device to approve logins or transactions via Mobile Key anymore.

No, Mobile Key can only be activated on the BPI app.

But don’t worry, it’s used to approve transactions on both the app and BPI via web browser.