Notice of merger

A. What is One BPI?
OneBPI refers to the merger of BPI Family Savings Bank (BFSB) with its parent company, Bank of the Philippine Islands (BPI).

B. Why are you merging?
The goal of the merger is to enhance the overall banking experience of customers. As One BPI, our 8.5 million customers will be able to enjoy the full suite of the BPI group’s products, via all our digital and physical channels.

C. When will the merger take effect?
The merger took effect on January 1, 2022.

D. What happens after the merger takes effect?
We will implement activities after the merger integrating BPI and BPI Family Savings Bank processes. Activities after the merger will start on the first quarter of 2022, and we hope to complete these activities by the end of 2022.

E. Who will be affected?
All clients with existing products in BPI Family Savings Bank.

F. How will this affect me as a BPI/BPI Family Savings Bank client?
This merger has the best interests of our customers in mind. It will provide:

1. Access to a wider suite of financial products and services:

a. For BPI clients – more convenient access to home loans, auto loans, Ka-Negosyo credit line, and 5-year Plan Ahead deposit products.

b. For BPI Family Savings Bank clients – more convenient access to BPI products, which include corporate and commercial products, cash management solutions, credit cards, and personal loans.

2. Access to more branches – experience the convenience of the combined branch network of BPI and BPI Family Savings Bank.

a. For BPI clients – gain access to converted BPI Family Savings Bank branches once the activities after the merger have been completed.

b. For BPI Family Savings Bank clients – gain access to BPI branches.

G. How will this merger affect my BPI Family Savings Bank accounts?

Your BPI Family Savings Bank accounts will become BPI accounts but there will be no change in product features and benefits because of the merger.

BPI regularly reviews and rationalizes its product offerings, depending on customer needs, technology and operational enhancements, and regulatory changes. You can rest assured that BPI will be transparent and compliant with regulatory requirements and will give you adequate notice for any changes to your accounts.

H. My BPI Family Savings Bank account will be transferred to another BPI branch, how can I locate my new BPI branch of account?

You can search for your new BPI branch of account’s address through this link.

You will be notified of the updates and effective date of the changes as we implement our activities after the merger integrating BPI and BPI Family Savings Bank processes.

For inquiries regarding OneBPI, call our 24-hour BPI Contact Center at these numbers.

A. Account Number

1. What will happen to my BPI Family Savings Bank account?

Upon the effectivity of the merger, all BPI Family Savings Bank accounts become BPI accounts.

Your BPI Family Savings Bank account will either be:

a. Transferred to another BPI branch which means that your branch of account will change and your Account number will change after their integration to BPI is completed; OR

b. Your account number, together with your branch of account, will remain the same after their integration to BPI is completed.

We will send you communications to inform you of the specific changes in your branch of account and/or Account number.

2. How will I know if my account number will change?

a. You will receive updates on the changes to your –

• Branch of Account; and/or
• Account number; and
• Effective date of the change via email, SMS or postal mail before and after the changes are completed.

b. To know your new BPI account number, you may reach out to our 24-hour BPI Contact Center and press Option 8 for our self-service facility. You will need to enter your old BPI Family Savings Bank account number and your birthday to hear your new account number, new branch of account and effective date of the change.

For BPI Online enrolled clients, you may log in to our Help & Support website to know the latest updates on your account.

For Business Banking clients, you may reach out to your Business Relationship Manager, email bbclientservices@bpi.com.ph or call (+632) 7918-2000 and press 2 for business loans.

For Corporate Banking clients, your new account number/s will be communicated via email.

c. Your new BPI account numbers will be automatically updated in BPI Online, BPI Mobile, or BPI Bizlink once the change has taken effect.

d. If not yet enrolled in BPI Online, we advise you to enroll now to stay updated on the changes. To enroll your account in BPI Online, click this link.

3. Do I need to take any action regarding the merger?

No. However if you are not yet enrolled in BPI Online and BPI Mobile, we encourage that you enroll your accounts to receive regular and instant updates and information about the activities after the merger. Kindly also ensure that your contact details on record – address, mobile, telephone, and email are up to date.

4. Can deposits be made to my old BPI Family Savings Bank account number after my new BPI account number takes effect?

No. Please use your new BPI account number when transacting upon the effective date of the change. Kindly ensure that you inform third parties who deposit to your account to use your new bank account number for deposit transactions, especially check deposits, starting on this effective date.

B. Deposit Product Features

1. Will the merger affect the interest rates on my BPI Family Savings Bank accounts?

No. Interest rates depend on factors such as market, policy and competitive rates, cost of funds, and cost to serve. The merger has no effect on interest rates.

2. What will happen to the maintaining balance and balance required to earn interest?

The Minimum Monthly Average Daily Balance and the required Balance to Earn Interest will remain same until further notice.

3. Will the transaction and auxiliary fees change?

Transaction and auxiliary fees will remain the same until further notice. You may refer to Bank Service Fees and Auxiliary services found in BPI website.

4. What will happen to my SSS pension account?

You will continue to receive your monthly pension on the scheduled releases. However, if your account is transferred to another BPI branch, this means that your deposit account number will change.

SSS requires you to provide your new deposit account number directly to SSS. You may update your bank account details either via the SSS website or through any SSS branch or office on or before December 31, 2023. Please ensure that you inform SSS of your new deposit account number immediately after the change has taken effect to avoid possible delay in the receipt of your pension.

Here are the steps to help you update your bank account details via the SSS website:

1. Log-in to the SSS member’s portal* at www.member.sss.gov.ph. If you are not yet a registered member, follow the steps provided in the portal to register.

2. Go to the E-services menu and access the Disbursement Account Enrollment Module (DAEM).

3. Enroll your new disbursement account details using your new deposit account details.

4. Download and fill-out the Pensioner Data Change Request (PDCR) Form. The form is available on the downloadable forms page of the SSS website* at www.sss.gov.ph/sss/appmanager/viewArticle.jsp?page=downloadableforms.

5. Submit the duly filled-out PDCR Form together with the required supporting documents listed below, through any of the following methods:

a. Send image or scanned copies of the PDCR form and required supporting documents to the SSS corporate email address**; or
b. Submit the PDCR form and required documents to the nearest SSS branch or office** (via drop-box or over-the-counter).

**The list of SSS contact channels, branch offices and corporate email addresses are available on the branch directory page of the SSS website* at www.sss.gov.ph/sss/showBranchDirectory.action.

Here are the steps to help you update your bank account details through an SSS branch or office:

1. Visit the nearest SSS branch or office. Note that SSS branches currently observe a number coding or prescribed transaction day system to service your transactions based on the last digit of your SSS Number:

Kindly check with your SSS branch for any change in schedule.

2. Fill-out the PDCR Form which can be requested from the SSS branch or office upon your visit or downloaded from the downloadable forms page of the SSS website* at www.sss.gov.ph/sss/appmanager/viewArticle.jsp?page=downloadableforms.

3. Submit the duly filled out PDCR form together with a photocopy of the required supporting documents listed below. Original copies must be presented upon your visit.

The following supporting documents are required by SSS when you submit your PDCR form:

1. One Primary ID** or at least two (2) Secondary IDs** both with signature and at least one (1) with photo
**A list of the acceptable valid Primary or Secondary IDs is available on the documents list page of the SSS website* at www.sss.gov.ph/sss/DownloadContent?fileName=ID_Documents_List.pdf
2. Photocopy of validated deposit slip and ATM Card; or Passbook; or Statement of Account Note

*Disclaimer: Once you leave our page, you will be covered by the policy and security measures of the site you are visiting.

5. What will happen to my US pension account?

To continue receiving your US pension without delay, you will need to update the US government agencies concerned, in case your account number has changed. As governed by data privacy regulations and as required by the US government agencies, the pensioner shall directly provide the new account number to the agency concerned through the following:

a) If your pension is with the US Social Security Administration (US-SSA) or US Veterans Affairs (US-VA), please visit any BPI branch and accomplish the Direct Deposit Sign-Up Form to request an update of your account. BPI will submit your signed form to US-SSA or US-VA.

b) If your pension is with other US government agencies such as the Office of the Personnel Management (OPM) or Defense Finance and Accounting Service (DFAS), please accomplish the Direct Deposit Sign-up Form and submit it directly to the US government agency via their website, email or registered mail.

6. I have a BPI Family Savings Bank payroll account. Will I continue to receive my payroll credit when my account becomes a BPI account?

Yes, we will ensure that you continue to receive your payroll credit. If your payroll account number changed when it was converted to BPI, we will provide your new payroll account number to your employer. Your employer should use the new account number provided when they process your payroll via Bizlink. If your payroll account number did not change, there will be no effect on how your payroll is being processed and you will continue to receive your payroll credit in your new BPI account.

7. Do I need to provide my new account number to my employer?

Not required, but highly encouraged. Your employers will also receive a copy of your new account number to ensure continuous processing of your payrolls.

8. What is the impact on PDIC insurance coverage?

The PDIC maximum coverage is per institution. Once the merger takes effect, the maximum total coverage for all your BPI accounts is P500,000.

9. I want to move my account from BPI Family Savings Bank to BPI, can I do that now?

Yes, you may. However, at the moment, we recommend that you continue as is. If you would like to open a BPI account, you can do so-and we will be happy to assist you with the documentary requirements and refer you to the nearest BPI branch. You can also open a BPI account online.

C. Debit Card

1. Do I need to change my BPI Family Savings Bank ATM or Debit Card?

At the moment, there is no need to do so. Your BPI Family Savings Bank branded BPI Debit card will still be accepted in all BPI and BancNet member ATMs and POS terminals nationwide. If your card is a BPI Family Savings Bank branded BPI debit Mastercard, it will also still be accepted in all ATMs and POS terminals that accept Mastercard and Visa worldwide. You may also continue to use your BPI Family Savings Bank-branded BPI Debit Mastercard online.

If you are still using BPI Family Savings Bank branded BPI Debit EMV Cirrus card, we advise you to upgrade to a BPI Debit Mastercard as soon as possible to enjoy its enhanced security and user features.

2. I have a BPI Debit Card. Can I link my BPI Family Savings Bank accounts to my BPI Debit card?

Not at this time. You will be able to link your accounts to a single debit card once the activities after the merger are completed. An announcement will be made when this feature becomes available.

3. What if I have payments automatically set up with my current BPI Family Savings Bank Debit card, do I have to do something?

No. Your automatic payments enrolled in your current BPI Family Savings Bank Debit card will still push through.

4. Will the old BPI Family Savings Bank branded BPI Debit card still be useful for online payments after the merger?

Yes. Your current BPI Family Savings Bank branded BPI Debit card can still be used for your online payments until its expiry date.

D. Checkbooks

1. Will BPI Family Savings Bank checks have to be replaced?

Your BPI Family Savings Bank checks will be honored for clearing and encashment until December 31, 2023 only. Checks issued and encashed prior to this date do not have to be replaced.

2. I am informed that my account number will change, what will happen to my issued checks?

Your BPI Family Savings Bank checks with the existing account number will still be honored for clearing and encashment until December 31, 2023 only.

3. I am running low on BPI Family Savings Bank checks, can I still order new BPI Family Savings Bank checks?

Yes. You may still order BFSB checks before the integration of your account to BPI is completed. Your BPI Family Savings Bank checks will still be honored for clearing and encashment after the merger but only until December 31, 2023.

4. How soon can I order BPI checks?

You can start to order BPI checks as soon as integration of your account to BPI is completed.

5. Will there be a checkbook requisition fee?

Yes, there is a checkbook requisition fee of Php250 for individual clients and Php500 for corporate clients. You will have until December 31, 2023 only to consume all your existing BPI Family Savings Bank checks and have them presented for clearing.

6. I have issued post-dated checks (PDCs) dated 2024 onwards, what should I do?

You must retrieve and replace with BPI checks all the issued post-dated checks dated January 1, 2024 onwards. Make sure that all your BPI Family Savings Bank checks dated prior to January 1, 2024 are presented for clearing or encashment before December 31, 2023.

7. What happens if my BPI Family Savings Bank check is presented for clearing/encashment from January 1, 2024 onwards?

The BPI Family Savings Bank check will not be accepted for clearing. BPI branches will not be able to encash BPI Family Savings Bank checks after the December 31, 2023 deadline.

E. Time Deposit (Regular and Plan Ahead)

1. What will happen to my regular to long-term (Plan Ahead) time deposit accounts?

There will be no change in the remaining tenor of your deposit.

a. For Plan Ahead Time Deposits, the fixed rate given upon account opening will be retained.

b. For Regular Time Deposits, the rate will follow the prevailing BPI interest rates.

2. Do I need to replace my BPI Family Savings Bank Auto Renew Time Deposit Certificate with a BPI TD Certificate?

No, your time deposit arrangement will continue and your BPI Family Savings Bank Auto Renew Time Deposit Certificate will still be honored until maturity date.

If you wish to change your BPI Family Savings Bank TD certificate, you will have to terminate your existing time deposit and open another BPI TD account to get an updated one. We encourage doing this on your TD’s next maturity date to avoid Documentary Stamp Tax and termination fees.

F. Free Life Insurance Coverage

1. What will happen to my free life insurance coverage bundled with my BPI Family Savings Bank deposit accounts (e.g., BPI Family Savings Bank Pamana Savings Account)?

Your insurance coverage will remain the same following the existing product terms and conditions.

There is also no need to replace your BPI Family Savings Bank free life insurance certificate. It will be honored in case of a valid insurance claim.

G. Passbook

1. What will happen to my BPI Family Savings Bank Passbook?

We value your convenience and safety, hence there is no immediate need to replace your BPI Family Savings Bank passbook.

We will replace your BPI Family Savings Bank Passbook with a BPI Passbook, free of charge, on your next branch visit after the integration of your account to BPI is completed.

2. Can I still request for BPI Family Savings Bank passbook replacement?

If your BPI Family Savings Bank Bank account’s integration to BPI is not yet completed, and you need to request for BPI Family Savings Bank passbook replacement, please do so with your BPI Family Savings Bank branch of account or any BPI Family Savings bank branch.

After your BPI Family Savings account’s integration to BPI is completed, your BPI Family Savings Bank passbook can be replaced in your branch of account or any BPI branch.

3. Can my representative have my BPI Family Savings Bank passbook replaced?

Yes, your trusted representatives will be allowed to claim your BPI passbook upon presentation of the BPI Family Savings Bank passbook and your written authorization.

4. Will I be able to keep my old BPI Family Savings Bank Passbook?

Yes, your old BPI Family Savings Bank passbook will be returned to you after it has been rendered void and punctured by the branch personnel.

H. New Account Opening

1. Can I open a BPI account in any BPI Family Savings Bank branch after the merger effective date?

Not yet. BPI Family Savings Bank Branches will temporarily pause in-branch new account opening for existing clients and new-to-bank clients, as the BPI Family Savings Bank branches implement activities after the merger and integration of processes. In-branch account opening will resume as soon as the BPI Family Savings Bank branch has completed its integration to BPI.

For the meantime, you may still open new BPI accounts through the following channels:

a. Digital Account Opening. Please refer to this link for more details.

b. Any BPI branch near you

I. Manager’s Check

1. Can I purchase a BPI Family Savings Bank Manager's Check?

While waiting for your BPI Family Savings Bank branch of account's integration to BPI, you may still purchase a Manager's Check in your branch of account or any BPI Family Savings Bank branch as usual.

Rest assured that the BPI Family Savings Bank Manager's Check is valid and negotiable on or before December 31, 2023.

After your BPI Family Savings Bank branch of account's integration to BPI, you may start purchasing BPI Manager's Check in your branch of account or any BPI branch.

2. What should I do if the BPI Family Savings Bank Manager's Check I purchased is not negotiated by December 31, 2023?

You or your payee must surrender the BPI Family Savings Bank Manager’s Check to enable you to request for a BPI Manager's Check replacement, free of charge, at any BPI branch.

For inquiries regarding OneBPI, call our 24-hour BPI Contact Center at these numbers.

A. Will there be BPI or BPI Family Savings Bank branches that will be closed because of this merger?

Every year, we conduct a review of our branch network to optimize our assets and resources, assessing size of a branch’s customer base, deposit volume, transaction count, cross-sell activity and level of digitalization. The results of this review will continue to be the basis for decisions involving branch relocation, consolidation or closure.


B. Are you closing my branch?

At the moment, you may continue with your usual branch transactions at your branch of account or at any BPI Family Savings Bank branch. We will inform you once there are developments that would affect your branch of account.

C. Will there be changes to my branch of account?

For now, your branch of account will remain the same. Rest assured that we will provide you updates and information regarding any operational changes affecting your branch of account.

D. Do I need to fill-out BPI Account Opening forms and submit Identification documents again?

No. There is no need to fill out new BPI forms and submit documents again. However, we encourage you to update your personal information whenever there are changes so we can service you better.


E. I am a Preferred Banking client of both BPI and BPI Family Savings Bank. Will my accounts be consolidated under one relationship manager, or will both relationship managers continue to serve my banking needs?

For now, your relationship managers will remain the same. Rest assured that we will provide you updates and information regarding operational changes with your relationship manager.


F. Can I still go to BPI Family Savings bank branch?

Yes. We will provide you timely updates and information on any operational changes affecting your branch of account.

G. As a BPI Family Savings Bank account holder, when can I start transacting in any BPI branch?

We will update you via email and your BPI Online account as to when you may start transacting in any BPI branch.

H. Can I already open BPI products at any BPI Family Savings Bank branch since the merger has been announced?

We will inform you as soon as these products are available.

I. What will happen to my safety deposit box?

You will continue to enjoy the benefits of your safety deposit box. Should there be changes, you will be informed accordingly.

J. What will happen to my safety deposit box rental rates?

There will be no changes to your safety deposit box rental rates. Should there be changes, you will be informed accordingly.

For inquiries regarding OneBPI, call our 24-hour BPI Contact Center at these numbers.

A. Will my BPI Online and BPI Mobile app access be affected by the merger?

No, it will not be affected. You may continue to enjoy the convenience of transacting through BPI Online and Mobile app.

B. Do I need to re-enroll in online banking?

No need. You can still use the same login details.

C. Will my QR codes remain valid after the merger?

No. A new QR code should be generated.

D. Can I still pay bills to my currently enrolled billers?

Yes, you may continue to enjoy the convenience of paying your bill through BPI Online and Mobile app.

After your BPI Family Savings Bank account’s integration to BPI is completed, you will need to update your account number/s that are enrolled with billers and other third parties to ensure continuous debiting and/or crediting to your account/s.

E. Will my scheduled transfers in my BPI Online banking continue to work?

Yes, you may continue to enjoy the convenience of automatically transferring funds to other BPI accounts.


F. What will happen to my BPI Family Savings Bank Statement of Account (SOA) in BPI Online and BPI Mobile?

It will no longer be available for download after after your account’s scheduled integration to BPI is completed.

If you wish to download your past BPI Family Savings Bank Statements of Account, you may do so via BPI Online, BPI mobile app, or BPI Bizlink before the schedule of your account’s integration to BPI is completed.

G. How do I download my BPI Family Savings Bank Statement of Account (SOA) in BPI Online and BPI Mobile?

You may download your BPI Family Savings Bank SOA from BPI Online by following these steps:
1. Log in to BPI Online and go to “Other Services.”
2. Select “My Statements.”
3. Select an account and its statement date, then “Download.”


H. How do I enroll my account to BPI Online / Mobile App?
You can enroll your account via BPI Online thru this link or via BPI Mobile app by downloading BPI’s mobile app via Apple store or Google Play store and following this instructional video:

For inquiries regarding OneBPI, call our 24-hour BPI Contact Center at these numbers.

A. General Questions

1. Will the low interest rate of BPI Family Savings Bank credit card be retained?

Yes, the interest rate of your BPI Family Savings Bank credit card will be retained. Interest rates, however, are subject to change based on market, policy and competitive rates and service costs, and not dependent on the merger. Should there be any change, this will be properly communicated.

2. I have outstanding balance and/or outstanding installment under my BPI Family Credit Card. Will this be billed in full?

Your outstanding balance and/or outstanding installment will be transferred to your BPI Credit Card. When transferred to your BPI Credit Card, you can continue to pay over the remaining term of your installment. You will still have the option to pay the minimum amount as well. To learn more, click here.

3. I want to update my BPI Family Credit Card contact information (email address, mobile number, and/or billing address) with BPI. How do I request this?

Should you wish to update your contact information now, you may call the BPI Contact Center at 889-10000 (to change the registered email & billing address), or visit any BPI branch (to update your mobile number).

4. I don’t have an existing supplementary card for my BPI Family Credit Card, but I would like to get a supplementary card with my new BPI Credit Card. How do I request for this?

You may call or visit any BPI branch to request for a supplementary card.

B. BPI Family Credit Cardholders without an existing BPI Credit Card

1. What happens to my BPI Family Credit Card account?

Your BPI Family Credit Card (including your supplementary card, if any) will be converted to a BPI Credit Card. With the conversion, the following changes will be applied:

a. New Customer number and card number

1. You will have a new customer number and card number with BPI.

2. Upon activation of your new BPI Credit Card, your BPI Family Credit Card will be cancelled after 2 banking days. To ensure continuous service for you as we go through this transition, cancellation of your BPI Family Credit Card will take effect only after you have received and activated your BPI Credit Card.

b. Type of BPI Credit Card
To know which BPI Credit Card variant you are qualified to get, you may refer to the email advisory sent to you which indicates which credit card variant is offered.

c. Credit limit
You will enjoy the same credit limit that you currently have for your BPI Family Credit Card.

d. Monthly Due Date / Monthly Cut-Off or Statement Date
Your new BPI Credit Card will have a new due date assigned. Please note that the monthly cut-off or statement date will also change.

e. Supplementary BPI Family Credit Card
We will create and deliver the same BPI Credit Card variant for your supplementary.

f. Rewards Points
You will start earning 1 point for every P35 spend with your new BPI Credit Card.

g. Annual Fee
You will enjoy waived annual fee for the first year. Succeeding years will be subject to an annual fee of P1,550 for BPI Blue Mastercard or P2,250 for BPI Gold Mastercard.

h. Merchant Enrollments
If your BPI Family Credit Card is enrolled in auto-charge payments with merchants, you will need to coordinate with the merchant to transfer your enrollments. Here’s a guide on how to re-enroll the most common billers to your new credit card. However, please note that if you are enrolled in BPI’s Meralco Auto charge, your auto charge enrolment will automatically be transferred to your new card

2. Do I need to take any action?

a. Activate your new BPI Credit Card
Upon receipt of your new BPI Credit Card, activate it immediately so you can start enjoying all your card’s perks and benefits.

b. Merchant Enrollments
If your BPI Family Credit Card is enrolled in auto-charge payments with merchants, you will need to coordinate with the merchant to transfer your enrollments. Here’s a guide on how to re-enroll the most common billers to your new credit card. However, please note that if you are enrolled in BPI’s Meralco Auto charge, your auto charge enrolment will automatically be transferred to your new card.

3. My BPI Family Credit Card is expiring soon, will it still be renewed?

It will be replaced with a BPI credit card but you may continue to use your BPI Family Credit Card until its cancellation after your receipt and activation of your new BPI credit card. We will communicate with you the instructions on how your existing BPI Family Credit Card may be replaced with a BPI credit card.

4. My BPI Family Credit Card is enrolled in Auto-Debit Arrangement (ADA) using my BPI/BFSB Deposit account. Will my ADA enrollment be transferred to my new card?

Your ADA enrollment will automatically be transferred to your new BPI Credit Card.

5. My BPI/BPI Family Savings Bank deposit account is enrolled in Check Protect using my BPI Family Credit Card, will my Check Protect enrollment be transferred to my new BPI Credit Card?

Your Check Protect enrolment will automatically be transferred to your new BPI Credit Card.

6. My BPI Family Credit Card is enrolled in Express Start, do I need to submit any document to update my enrollment?

Your Express Start enrolment will automatically be updated in our system.

7. Until when can I use my BPI Family Credit Card?

You may continue using your BPI Family Credit Card. However, upon delivery and activation of your new BPI Credit Card, your BPI Family Credit Card will be cancelled after 2 banking days.

8. I currently receive my Statement of Account through my email address. With my new BPI Credit Card, will I continue receiving my BPI Family Savings Bank Statement of Account through the same email address?

You will continue receiving your BPI Family Savings Bank Statement of Account through the same registered email address.

9. I have not received my BPI Credit Card replacement, where can I follow up?

You may call our 24-hour BPI Contact Center at ‎(+632) 889-10000 to inquire about the status of the delivery.

10. I recently paid for the annual fee of my BPI Family Credit Card. Will I be charged an annual fee again for the new BPI Credit Card?

The annual fee of your new BPI Credit Card is waived for the first year.

11. The annual fee of my BPI Family Credit Card is free for life. Will the annual fee of my new BPI Credit Card also be free for life?

If the annual fee of your BPI Family Credit Card is free for life, you will continue to enjoy free for life annual fee for your new BPI Credit Card.

12. Can I choose a BPI Credit Card that is different from the card variant offered to me in the email advisory?

If you want to avail of a different BPI Credit Card variant, you may visit any BPI branch to apply for the card variant that you prefer. Please be advised that your application for a different card variant will be subject to evaluation and approval.

C. BPI Family Credit Cardholders with an existing BPI Credit Card

1. How will this merger affect my BPI Family Credit Card account?

a. Credit Limit

Your credit limit in BPI Family Credit Card will be added to your existing BPI Credit Card.

b. Supplementary Card

If your supplementary (if any) does not have a supplementary card with BPI, we will create and deliver a BPI Credit Card for him/her, free of charge. The card will be delivered within 3 banking days for Metro Manila and within 5 banking days for areas outside Metro Manila.

c. Cancellation of BFSB card

Your BPI Family Credit Card will be cancelled within the next 2 months after your receipt of the advisory.

2. Do I need to take any action?

a. Merchant enrollments

If your BPI Family Credit Card is enrolled in auto-charge payments with merchants, you will need to coordinate with the merchant to transfer your enrollments. Here’s a guide on how to re-enroll the most common billers to your existing BPI Credit Card. However, please note that if you are enrolled in BPI’s Meralco Autocharge, your autocharge enrolment will automatically be transferred to your existing BPI Credit Card.

b. Other enrollments

If your BPI Family Credit Card is enrolled in Auto Debit Arrangement (ADA) or Check Protect using a BPI or BPI Family Savings Bank deposit account, you will need to coordinate with your BPI or BPI Family Savings Bank branch of account to transfer your enrolment to your existing BPI Credit Card. However, if you are enrolled in Express Start, your enrollment will automatically be updated in BPI.

3. My BPI Family Savings Bank credit card is expiring soon, will it still be renewed?

You may continue to use your BFSB credit card until its cancellation after your transition to BPI.

4. I have 2 or more BPI Credit Cards. Which card will my outstanding balances be transferred to?

Depending on the BPI Credit Cards that you own, your outstanding retail and/or installment balances will be transferred to one card following the hierarchy below:

Edge Mastercard
Blue Mastercard
Gold Mastercard
Petron-BPI Mastercard
Amore Cashback
Amore Platinum Cashback
Visa Signature

5. Will my monthly due date with BPI remain the same?

You will continue to enjoy the same payment due date with your BPI Credit Card.

For inquiries regarding OneBPI, call our 24-hour BPI Contact Center at these numbers.