Advisory: BPI-Robinsons Bank merger-related System Integration Activities

We will conduct the first batch of system integration activities related to the merger of Robinsons Bank with BPI on Thursday, April 17, 2025, from 8:00 AM to 6:00 PM.

During this period, the following will be temporarily unavailable:

• BPI Channels - ATMs and Cash Accept Machines (CAMs), BPI app and BPI online, VYBE by BPI, BPI BizKo, and BPI BizLink*
• BPI services using BPI online credentials in partner websites and apps, and interbank funds transfer (InstaPay and PESONet)
• May BPI Dito Partner Store transactions
• Robinsons Bank Channels – RBank ATMs, RBank Online Banking, RBank Digital app, and RBank Corporate Banking
• BPI and Robinsons Bank Debit Cards

 You may use your BPI and Robinsons Bank Credit Cards as these will remain available.

*Note: System integration activity for BizLink will start at 12:00 AM on April 17, 2025.

• BPI clients who plan to use BPI ATMs and CAMs; BPI app and BPI online; BPI online credentials in partner apps and websites, and interbank funds transfer (InstaPay and PESONet); BPI Debit Cards; BPI BizKo; BPI BizLink; VYBE by BPI; and May BPI Dito Partner Stores for their transactions.

• Robinsons Bank clients who plan to use Robinsons Bank ATMs, RBank Online Banking, RBank Digital app, RBank Corporate Banking, and Robinsons Bank Debit Cards.

• BPI Credit Cards will be available for in-store and online purchases, and cash advance via non-BPI ATMs subject to cash advance fee and other applicable fees.

• Robinsons Bank Credit Cards will be available for in-store and online purchases.

BPI and Robinsons Bank branches will not be open during the Holy Week from April 17 to April 20, 2025.  We encourage you to plan ahead and complete your branch visits and transactions before the first batch of system integration activities related to the BPI-Robinsons Bank merger. For BPI branch visits, you may check the branch schedule on our website.

We encourage you to pay your bills ahead of the first batch of BPI-Robinsons Bank merger-related system integration activities to avoid possible penalties and charges. 

You may also use your BPI and Robinsons Bank Credit Cards, as these will remain available. Additionally, VYBE will be accessible for bill payments during system integration activities.

Your scheduled BPI ADA transactions that fall within the duration of the system integration activities, will be processed on the next banking day, which is on Monday, April 21, 2025.

No. Kindly plan ahead and make your cash withdrawals at any time before 8:00 AM or after 6:00 PM on Thursday, April 17, 2025.

No. All BPI and Robinsons Bank Debit Card services, including international withdrawals, will be unavailable during the system integration activities. You may use your BPI Credit Card for international cash advances, subject to applicable fees.

No. We recommend that you do your transactions prior to or after the system integration activities. Your card issuer may charge fees on top of BPI or Robinsons Bank fees to process your transaction.

To avoid any inconvenience, please withdraw cash from your BPI or Robinsons Bank Debit Card account and complete your in-store and online transactions before the system integration activities scheduled on Thursday, April 17, 2025, from 8:00 AM to 6:00 PM.

Alternatively, you may:

• use your BPI Credit Card for:
  • In-store and online purchases
  • Cash advance at any non-BPI ATMs
• use your Robinsons Bank Credit Card for:
  • In-store and online purchases

We encourage you to plan accordingly and do your urgent transactions (BPI CAM deposits, ATM withdrawals, BPI app, BPI online, RBank Digital app, RBank Online Banking transactions) before the first batch of BPI-Robinsons Bank merger-related system integration activities.

Since the first batch of BPI-Robinsons Bank merger-related system integration activities will take place on Holy Thursday, April 17, 2025 when there is no clearing of checks, your post-dated checks will not be affected. However, please ensure that your checking accounts are sufficiently funded.

Your transaction history will be updated right after the first batch of BPI – Robinsons Bank merger-related system integration activities.

BPI

• For inquiries and comments, please call our 24-hour BPI Contact Center at (+632) 889-10000 or chat with BEA on our website. 
• For BPI Preferred and BPI Gold clients, you may reach us through the dedicated line at (+632) 7791-0077.
• For Private Wealth clients, you may reach us through the dedicated line at (+632) 779-10000.

Robinsons Bank

• For inquiries and comments, you may contact c3@robinsonsbank.com.ph or (02)8637-2273 or message Robinsons Bank's Facebook page.