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Keeping you safe

BPI will never ask for your One-Time PIN, online banking password, and other confidential information through our social media pages, embedded forms, email links, calls, or SMS.

We value your feedback

We are here to listen to you. Leave us your suggestions or complaints to help us improve our services.

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Prefer to speak to us?

For any queries, clarifications or request on any aspect of this statement, the exercise of your rights pertaining to your personal information, or to provide any feedback that you may have about processing personal information, please send us a message or visit any of our branches.

You may also reach out to us through these channels:

International toll-free numbers

If your country is not included in the list below, dial the International Access Code +63 + 2 + 88910000.

International toll-free numbers

For those using mobile services, please check with your service providers if calls to international or special numbers are allowed. Applicable fees or charges imposed by the service provider are for the caller's account.

COUNTRY	CARRIER	IAC	TOLL FREE NUMBER
AUSTRALIA	TELSTRA		1-800-140-390
	TELSTRA	0011	800-2748-9100
	OPTUS	0011	800-2748-9100
BAHRAIN	BATELCO		800-040-07
BELGIUM	BELGACOM	00	800-2748-9100
BRUNEI	JTB		801-2003
CANADA	TATA		1-800-354-5499
CANADA			800-2748-9100
CYPRUS	CYTA	00	800-274-89100
FRANCE	FRANCE TEL		0-800-905-585
FRANCE	FRANCE TEL	00	800-2748-9100
GERMANY	DTAG	00	800-2748-9100
GREECE	OTE		00800-6312-0014
GUAM	IT&E		1-800-163-0001
GUAM	IT&E		1-888-557-8540
HONGKONG	NWT		800-932-634
INDONESIA	INDOSAT		001-803-6310-032
ITALY	TEL. ITALIA	00	800-274-89100
JAPAN	KDD		0053-163-6003
	KDD	010	800-2748-9100
	SOFTBANK	010	800-2748-9100
	NTT	010	800-2748-9100
KOREA	KT	001	800-2748-9100
MACAU	CTM		0800-452
MALAYSIA	TM		1-800-807-767
MALAYSIA	TM	00	800-2748-9100
NEW ZEALAND	TNZL	00	800-274-89100
NORWAY	TELENOR	00	800-274-89100
SAUDI ARABIA	STC		800-863-0008
SINGAPORE	SINGTEL		800-6363-007
SINGAPORE	SINGTEL	001	800-2748-9100
SPAIN	TELEFONICA	00	800-274-89100
SWITZERLAND	SWISSCOM	00	800-274-89100
TAIWAN	CHT-I		00801-63-1305
THAILAND	CAT	001	800-2748-9100
UAE	ETISALAT		800-0630-0017
UK	VODAFONE UK		0500-894-040
	VODAFONE UK	00	800-2748-9100
	BT	00	800-2748-9100
USA	AT&T		1-800-225-1202
	AT&T	011	800-2748-9100
	SPRINT		1-866-698-9100
	SPRINT	011	800-2748-9100
	VERIZON	011	800-2748-9100

Note: Hawaii can be accessed through the Sprint USA toll-free number 1-866-698-9100

We aim to provide you timely feedback after we record and evaluate your concerns, inquiries, and suggestions.

If you are not satisfied with the resolution of your complaint, you may approach any of the branch officers.

BANK OF THE PHILIPPINE ISLANDS

Address

Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St., Legaspi Village, Makati City 1229
Phone

(+632) 889-10000
Website

www.bpi.com.ph

INVESTOR RELATIONS AND SHAREHOLDER SERVICES

BPI Stock Transfer Office

Address

3/F BPI Buendia Center 372 Senator Gil Puyat Avenue, Makati City
Phone

(+632) 858-04693 to 95
Email

stocktransferoffice@bpi.com.ph

BPI Investor Relations Office

Address

14/F Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St., Legaspi Village, Makati City 1229
Phone

(+632) 824-65860
Email

investorrelations@bpi.com.ph

Office of the Corporate Secretary

Address

14/F Tower One, Ayala North Exchange 6796 Ayala Avenue corner Salcedo St., Legaspi Village, Makati City 1229

BPI Sustainability Office

Address

2/F BPI Buendia Center 372 Sen. Gil Puyat Avenue Brgy. Bel-Air, Makati City 1209
Phone

(+632) 858-00313
Email

sustainability@bpi.com.ph

BPI Corporate Affairs and Communications

Address

16th floor, Ayala North Exchange Tower One 6796 Ayala Avenue cor. Salcedo St., Legaspi Village, Makati City 1229
Email

corporateaffairs@bpi.com.ph

Locate us

FAQs

How to keep your contact details up-to-date?

If you recently changed your home address, mobile number or any other personal information, don’t forget to update your latest contact details with us to ensure that you receive your statements of account, service advisories, transaction alerts, One-Time PIN and exciting offers.

Update now

How to register your account to BPI Online?

Here's a step-by-step video guide on how to register your account in BPI Online.

Watch video

How to update your mobile number?

Know how to update your registered number via BPI Online or mobile app.

Watch video

How to reset your BPI Online password?

Your BPI Online username and password can be reset online easily.

Watch video

Are there any updates for BPI Family Savings Bank clients?

BPI Family Savings Bank (BFSB) has merged with its parent company, Bank of the Philippine Islands (BPI) and become OneBPI. This merger give our clients access to more branches with the combined branch network of BPI and BFSB.

If you are a BPI Family Savings Bank client, please read the frequently asked questions about the migration of your account to BPI and be guided to migrate your account.

Learn more

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