You may call our 24-hour hotline at (+63) 7791-0077 or send us an email at preferred@bpi.com.ph.
![Green check icon](/content/dam/bpi/icons/feature-icons/FI_green-check-icon.png)
Dedicated service
Complete your transactions through our designated Branch Express Assist (BEA) queuing machines, dedicated teller lanes, and Preferred Consult areas when you visit our branches.
![Green check icon](/content/dam/bpi/icons/feature-icons/FI_green-check-icon.png)
Preferred email banking
Experience special handling of your queries and concerns via our dedicated Preferred mailbox available for you. Email us at preferred@bpi.com.ph.
![Green check icon](/content/dam/bpi/icons/feature-icons/FI_green-check-icon.png)
Preferred phone banking
Reach us through the Preferred phoneline available for you 24/7, anywhere. Call us at (+632) 7791-0077.
I can’t go to the branch. Is there a specific channel I can use to relay my banking concerns or questions regarding Preferred-related promos?
How can I access the special teller lane at the branch?
Please present your Preferred Privilege Privilege Card upon entering the branch.
I sent an email to preferred@bpi.com.ph but haven’t received a reply yet. How do I follow up?
Our email banking team will get back to you within 24 hours. Emails received after Friday 7:00 PM will be attended to on the next banking day.
I am currently abroad and need to speak with a Phone Banker. Is there a hotline I can call?
Our Preferred hotline only takes local inbound calls. If you are out of the country, you may call the international toll-free hotline by dialing International Access Code +63 + 2 + 88910000. For more information on our international toll free hotline, you may visit this page.